Customer Service Representative (Call Center) - Full-Time
Join Pineapple Media as a Customer Service Representative and become the voice of our brand! In this dynamic role, you will engage with customers, convert leads, and ensure exceptional service delivery. Based in the vibrant heart of Canggu, Bali, you'll be part of a team that thrives on creativity and innovation.
As a Customer Service Representative, you'll handle incoming calls, emails, and chat queries with a smile. You'll be the first point of contact for our customers, providing them with the information they need and resolving their concerns efficiently. Your role is crucial in shaping the customer experience and driving our business growth.
With a competitive salary of Rp 4.500.000 - Rp 6.500.000 per month, this is your chance to join a company that values its employees and offers a stimulating work environment. If you're passionate about customer service and eager to make a difference, we invite you to apply and be part of our journey.
📋 Tanggung Jawab Pekerjaan
- Handle incoming calls, emails, and chat queries with professionalism and empathy.
- Provide accurate and timely information to customers.
- Resolve customer concerns and complaints effectively.
- Convert leads and upsell products or services when appropriate.
- Maintain a high level of customer satisfaction and loyalty.
- Maintain accurate records of all customer interactions.
- Collaborate with the sales and marketing teams to achieve business objectives.
- Adhere to company policies and procedures.
🎓 Kualifikasi & Syarat
- Minimum 1 year of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in English, both written and spoken.
- Familiarity with CRM software such as Salesforce or HubSpot is a plus.
- Ability to work in a fast-paced, dynamic environment.
- High school diploma or equivalent.
- Willingness to learn and adapt to new technologies and processes.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang