Desk Collection Specialist (English Speaker) - Entry Level

Kickstart your career in customer financial services at PT Alpha Solusi Center as a Desk Collection Specialist (English Speaker)! This entry-level role is perfect for fresh graduates or individuals with no prior experience who are eager to develop their skills in a dynamic and supportive environment. Based in Surakarta, you'll be at the heart of our operations, handling customer inquiries, managing collections, and ensuring a seamless customer experience.

At PT Alpha Solusi Center, we are committed to providing exceptional financial services to our clients. As a Desk Collection Specialist, you'll play a crucial role in our team, working closely with our customers to resolve any issues and ensure timely payments. This role offers a fantastic opportunity to grow and learn in a fast-paced industry, with the support and mentorship you need to succeed.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide information about our financial products and services.
• Manage and track customer accounts, ensuring accurate and up-to-date records.
• Conduct collections by following up on overdue payments and resolving any issues.
• Assist in the resolution of customer complaints and disputes.
• Collaborate with the team to ensure high-quality customer service and satisfaction.
• Use our in-house CRM system to manage customer interactions and data.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with regulatory requirements.

🎓 Kualifikasi & Syarat

• Fresh graduate or no prior experience in customer service or financial services.
• Fluency in English, both written and spoken.
• Strong communication and interpersonal skills.
• Basic understanding of financial products and services.
• Ability to work in a team and follow instructions.
• Willingness to learn and adapt to new challenges.
• Computer literacy, with proficiency in using Microsoft Office Suite.
• Enthusiasm and passion for customer financial services.

🛠️ Keahlian

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