Junior Customer Service Officer - igus Indonesia

Join igus Indonesia as a Junior Customer Service Officer and play a pivotal role in delivering exceptional customer experiences. In this dynamic position, you will serve as the first point of contact for clients, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Based in Tangerang Selatan, you'll be part of a growing team dedicated to providing top-notch service and support.

As a Junior Customer Service Officer, you will handle customer interactions through various channels, including phone, email, and chat. You will be responsible for maintaining a high level of professionalism and empathy, ensuring that every customer feels valued and heard. Your role will involve using tools like Salesforce and Zendesk to manage customer data and interactions efficiently.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through multiple channels (phone, email, chat).
• Provide timely and accurate information to customers, resolving issues to their satisfaction.
• Maintain a high level of professionalism and empathy in all interactions.
• Use Salesforce and Zendesk to manage customer data and track interactions.
• Collaborate with the sales and support teams to ensure seamless customer service.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Assist in training new hires and maintaining a positive team environment.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or related field.
• Minimum 1 year of experience in customer service or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Proficiency in using Salesforce and Zendesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.
• Fluency in both English and Indonesian.

🛠️ Keahlian

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